Privacy Policy

1. Introduction

At unagi4, we are deeply committed to protecting the privacy and security of our users' personal information. This Privacy Policy explains in detail what information we collect, how we use it, who we share it with, and what rights you have regarding your data. This policy applies to all users of the unagi4 platform, including visitors to our website, registered players, and anyone who interacts with our services.

By creating an account on unagi4 or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy in its entirety. If you do not agree with any part of this policy, you must discontinue use of our services immediately. We encourage all users—particularly those in Indonesia where data protection awareness is growing—to read this policy carefully and reach out to our support team with any questions or concerns.

unagi4 operates as an international online gaming platform serving Indonesian players. We recognize that our users entrust us with sensitive personal and financial information, and we take this responsibility seriously. Our data protection practices comply with international privacy standards and are designed to exceed the expectations of privacy-conscious Indonesian users who demand transparency and control over their personal information.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account on unagi4, we collect the following personal information that you provide directly:

• Identity Information: Full legal name, date of birth, gender, and nationality. This information is required to verify you meet our 21+ age requirement and to comply with Know Your Customer (KYC) regulations.
• Contact Information: Email address, phone number, and residential address. We use this information to communicate with you about your account, transactions, promotions, and important service updates.
• Account Credentials: Username and password that you create during registration. You are responsible for keeping these credentials secure.
• Financial Information: Bank account details (account number, bank name such as BCA, BRI, BNI, Mandiri), e-wallet information (OVO, DANA, GoPay account details), and transaction history. This information is necessary to process deposits and withdrawals.
• Verification Documents: Government-issued identification (KTP—Indonesian national identity card), proof of address (utility bills, bank statements), and proof of payment method ownership. These documents are collected during the KYC verification process to prevent fraud and underage gambling.

2.2 Information Collected Automatically

When you use unagi4 services, we automatically collect certain technical and usage information:

• Device Information: Device type (smartphone, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, and device identifiers.
• Connection Information: IP address, internet service provider, connection type (WiFi, mobile data), and approximate geographic location (city/region level, not precise GPS coordinates).
• Usage Data: Pages visited, games played, bet amounts, win/loss records, session duration, features used, clicks, and interaction patterns within the platform.
• Communication Records: Transcripts of customer support conversations (live chat, email) and any feedback or complaints you submit. These records help us improve service quality and resolve disputes.

2.3 Information from Third Parties

unagi4 may receive information about you from third-party sources including payment processors (banks, e-wallet providers), identity verification services, fraud prevention agencies, and game providers. This information is used to verify your identity, prevent fraudulent activity, and ensure compliance with legal obligations.

3. How We Use Your Information

unagi4 uses the collected information for the following legitimate business purposes:

3.1 Service Provision & Account Management

• Creating and managing your gaming account
• Processing deposits, withdrawals, and financial transactions via BCA, BRI, BNI, Mandiri, and e-wallet providers
• Providing access to casino games, sports betting markets, togel (Indonesian lottery), sabung ayam (cockfighting streams), and other gaming services
• Calculating and crediting winnings, processing payouts, and maintaining accurate account balances
• Providing customer support and responding to inquiries in Indonesian and English

3.2 Verification & Compliance

• Verifying your identity and age to ensure compliance with the 21+ requirement under Indonesian gambling regulations
• Conducting KYC (Know Your Customer) checks to prevent fraud, money laundering, and other illegal activities
• Complying with legal obligations, regulatory requirements, and court orders
• Detecting and preventing fraudulent transactions, bonus abuse, collusion, and other prohibited activities

3.3 Service Improvement & Personalization

• Analyzing usage patterns to improve platform functionality, user experience, and game selection
• Personalizing game recommendations, promotional offers, and content based on your preferences and playing history
• Conducting research and statistical analysis to understand user behavior and market trends in Indonesia
• Testing new features, conducting A/B tests, and optimizing platform performance

3.4 Marketing & Communication

• Sending promotional emails about bonuses, new games, tournaments, and special offers (you can opt out at any time)
• Notifying you about important account updates, transaction confirmations, and security alerts
• Conducting customer satisfaction surveys and soliciting feedback to improve our services
• Providing personalized bonus offers based on your gaming activity and preferences

4. How We Share Your Information

unagi4 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with carefully selected partners and service providers in the following circumstances:

4.1 Service Providers & Business Partners

• Payment Processors: We share necessary financial information with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.
• Game Providers: We share limited user data with game developers and providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Playtech, Ezugi, Spribe) to deliver games and track gameplay for fairness and bonus compliance.
• Identity Verification Services: We use third-party KYC verification providers to authenticate identity documents and prevent fraud.
• Cloud Hosting Providers: We store data on secure cloud servers managed by reputable hosting companies that meet international security standards.
• Customer Support Tools: We use live chat and ticketing systems provided by third-party software companies to deliver efficient customer support.

All third-party service providers are contractually obligated to protect your information, use it only for specified purposes, and comply with applicable data protection laws.

4.2 Legal & Regulatory Obligations

We may disclose your information when required by law, regulation, legal process, or government request. This includes cooperating with law enforcement investigations, responding to court orders, complying with anti-money laundering regulations, and reporting suspicious activities to relevant authorities. We may also disclose information to protect our legal rights, prevent fraud, ensure platform security, and protect the safety of our users and the public.

4.3 Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, or bankruptcy involving unagi4, your personal information may be transferred to the acquiring entity. We will notify you via email and prominent website notice before your information is transferred and becomes subject to a different privacy policy.

5. How We Protect Your Information

unagi4 employs comprehensive security measures designed to protect your personal and financial information from unauthorized access, alteration, disclosure, or destruction. Our multi-layered security approach includes:

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit Secure Socket Layer (SSL) technology—the same encryption standard used by Indonesian banks like BCA, BRI, BNI, and Mandiri.
• Data Encryption at Rest: Sensitive information stored in our databases (passwords, payment details, identity documents) is encrypted using AES-256 encryption algorithms.
• Secure Payment Gateways: All financial transactions are processed through PCI DSS compliant payment gateways that meet international payment card industry security standards.
• Firewall Protection: Advanced firewalls and intrusion detection systems monitor and block unauthorized access attempts 24/7.
• DDoS Protection: Distributed Denial of Service (DDoS) mitigation systems ensure platform availability even during large-scale cyber attacks.

5.2 Organizational Safeguards

• Access Controls: Only authorized unagi4 employees with legitimate business needs can access user data, and all access is logged and regularly audited.
• Employee Training: All staff receive mandatory data protection and security training to ensure they understand their responsibilities in safeguarding user information.
• Confidentiality Agreements: All employees and contractors sign strict confidentiality agreements prohibiting unauthorized disclosure of user information.
• Security Audits: Independent third-party security firms conduct regular penetration testing and vulnerability assessments to identify and fix potential weaknesses.

5.3 Your Responsibilities

While we implement robust security measures, you also play a crucial role in protecting your account. Please follow these best practices:

• Choose a strong, unique password combining uppercase and lowercase letters, numbers, and special characters
• Never share your login credentials with anyone, including friends, family, or individuals claiming to be unagi4 support staff
• Log out after each session, especially when using shared or public devices
• Keep your email account secure, as it can be used to reset your password
• Be cautious of phishing emails that impersonate unagi4—we will never ask for your password via email
• Report any suspicious account activity or unauthorized access to our support team immediately

6. Cookies & Tracking Technologies

unagi4 uses cookies, web beacons, and similar tracking technologies to enhance your user experience, analyze platform usage, and deliver personalized content and advertising. Understanding how these technologies work helps you make informed decisions about your privacy.

6.1 What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, tablet) when you visit our website. They allow us to recognize your device, remember your preferences, and provide a seamless gaming experience across sessions. Cookies do not contain viruses or malware and cannot access other files on your device.

6.2 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality such as logging in, maintaining session state, and processing transactions. These cookies cannot be disabled without breaking core features.
• Performance Cookies: Collect anonymous information about how you use our platform (pages visited, time spent, features used) to help us identify and fix technical issues and improve performance.
• Functionality Cookies: Remember your preferences (language selection, favorite games, display settings) to provide a personalized experience.
• Marketing Cookies: Track your interactions with promotional content to measure campaign effectiveness and deliver relevant bonus offers. These cookies may be set by third-party advertising partners.

6.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, please note that disabling cookies may limit your ability to use certain features of the unagi4 platform. To manage cookies, access your browser's settings menu (typically under Privacy or Security settings). You can choose to block all cookies, accept only first-party cookies, or receive notifications when websites attempt to set cookies.

7. Data Retention

unagi4 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1 Active Account Data

While your account remains active, we retain all account information, transaction history, gameplay records, and communication logs to provide ongoing services, resolve disputes, and comply with legal obligations.

7.2 Closed Account Data

After you close your account (voluntarily or due to inactivity), we retain certain information for legal and regulatory compliance purposes. Under Indonesian gambling regulations and international anti-money laundering standards, we are required to maintain financial transaction records, identity verification documents, and account activity logs for a minimum of 5 years following account closure. After this retention period expires, we securely delete or anonymize your data so it can no longer be associated with you.

7.3 Marketing Data

If you opt out of marketing communications, we will stop sending promotional emails but will retain your opt-out preference indefinitely to ensure we continue to respect your choice. We may also retain limited contact information to honor self-exclusion requests and prevent future account creation during exclusion periods.

8. Your Privacy Rights

As a user of unagi4 services, you have important rights regarding your personal information. We are committed to facilitating the exercise of these rights in a timely and transparent manner.

8.1 Right to Access

You have the right to request a copy of the personal information we hold about you. This includes account details, transaction history, gameplay records, and communication logs. To request access, contact our support team with your account information. We will provide the requested information within 30 days, subject to identity verification.

8.2 Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings, or contact customer support for assistance with changes that require verification (such as name, date of birth, or payment details).

8.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or when you withdraw consent. However, please note that we may be legally required to retain certain information (such as financial transaction records) for regulatory compliance purposes even after you request deletion. In such cases, we will restrict processing of the data and retain it only for the minimum period required by law.

8.4 Right to Object & Restrict Processing

You have the right to object to certain types of data processing, particularly marketing communications and profiling for personalized offers. You can opt out of marketing emails by clicking the unsubscribe link in any promotional email, or by adjusting your communication preferences in your account settings. You may also request that we restrict processing of your data in specific circumstances, such as while we verify the accuracy of disputed information.

8.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format (such as CSV or JSON), and to transmit that data to another service provider where technically feasible. This right applies to data you provided to us with your consent or as part of a contract.

8.6 Right to Withdraw Consent

Where we process your data based on your consent (such as for marketing purposes), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

8.7 Exercising Your Rights

To exercise any of these rights, please contact our customer support team via email at [email protected] or through live chat. We will respond to your request within 30 days and may require identity verification to ensure we release information only to the rightful account holder. There is no fee for exercising your privacy rights unless your request is manifestly unfounded or excessive, in which case we may charge a reasonable administrative fee.

9. Contact Information & Updates

9.1 Privacy Questions & Concerns

If you have questions, concerns, or complaints about this Privacy Policy or how unagi4 handles your personal information, our dedicated customer support team is available 24/7 to assist you:

Email Support: [email protected]

Live Chat: Available 24/7 through the website (Indonesian and English speaking agents)

We take privacy concerns seriously and will investigate all complaints thoroughly, responding within 48 hours of receipt. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

9.2 Policy Updates

unagi4 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or technological developments. When we make material changes, we will notify you via email to the address on file and through a prominent notice on our website. The "Last Updated" date at the bottom of this document indicates when the policy was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of unagi4 services after the effective date of any changes constitutes your acceptance of the revised policy.