Service agreement governing your use of unagi4 gaming platform
Please read these Terms & Conditions carefully before using the unagi4 platform. By creating an account and accessing our services, you agree to be bound by these terms in their entirety. If you do not agree with any part of these terms, you must not use our services.
Age Restriction: You must be at least 21 years of age to create an account and participate in gambling activities on unagi4. We strictly enforce age verification in accordance with Indonesian regulations.
For the purposes of these Terms & Conditions, the following definitions apply:
You must be at least 21 years of age to register an account and participate in any gambling activities on unagi4. This age requirement is strictly enforced in accordance with Indonesian gambling regulations and international responsible gaming standards. We reserve the right to request government-issued identification at any time to verify your age. Accounts found to be held by individuals under 21 years of age will be immediately closed, and all funds forfeited.
Our services are intended for residents of Indonesia. By creating an account, you confirm that you are physically located in Indonesia at the time of registration and use. If you are traveling outside Indonesia, access to certain games and features may be restricted based on your current location. You are solely responsible for ensuring that your use of unagi4 complies with the laws of your jurisdiction.
You must have the legal capacity to enter into binding contracts under Indonesian law. You confirm that you are not legally prohibited from gambling due to court orders, self-exclusion agreements with other gambling operators, or any other legal restrictions. If you have previously self-excluded from unagi4 or any affiliated platform, you must not create a new account until the self-exclusion period has expired.
Each user is permitted to hold only one active account on unagi4. Creating multiple accounts to abuse bonuses, circumvent restrictions, or engage in fraudulent activity is strictly prohibited and will result in immediate account closure and forfeiture of all balances. All accounts must be registered in your real legal name—using false identities, borrowed identities, or pseudonyms is prohibited.
To create an account on unagi4, you must provide accurate and complete information including your full legal name, date of birth, residential address, email address, phone number, and preferred payment details. All information provided must be truthful and verifiable. Providing false, misleading, or incomplete information is a material breach of these Terms and may result in immediate account suspension and forfeiture of funds.
unagi4 operates under Know Your Customer (KYC) regulations designed to prevent fraud, money laundering, and underage gambling. We reserve the right to request identity verification documents at any time, including but not limited to government-issued ID (KTP—Indonesian national identity card), proof of address (utility bill, bank statement), and proof of payment method ownership (bank account screenshot, e-wallet verification). Withdrawals may be suspended until verification is successfully completed. Failure to provide requested documents within 30 days may result in account closure.
You are responsible for maintaining the confidentiality of your account credentials (username and password). Never share your login details with anyone, and choose a strong password combining letters, numbers, and special characters. If you suspect unauthorized access to your account, notify our customer support immediately. unagi4 is not liable for losses resulting from unauthorized account access due to your failure to maintain credential security, unless we have been negligent in our security measures.
You are solely responsible for all activities conducted through your account, whether authorized by you or not. This includes all bets placed, deposits made, withdrawals requested, and bonus claims. We recommend logging out after each session, especially when using shared or public devices. Enable two-factor authentication if available to add an extra layer of security to your account.
unagi4 accepts deposits via Indonesian bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) and popular e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). All payment methods must be registered in your own legal name—third-party payments are prohibited. We reserve the right to request proof of payment method ownership before processing withdrawals.
Deposits are typically processed instantly during banking hours, with funds appearing in your account within 5 minutes. Deposits made outside banking hours or on weekends/holidays may experience delays of up to 24 hours depending on your bank's processing schedule. Minimum deposit amounts vary by payment method and are displayed during the deposit process. unagi4 does not charge deposit fees, though your bank or payment provider may apply their own transaction charges.
Withdrawal requests are processed within 24 hours of submission, subject to successful account verification and compliance with bonus wagering requirements. Withdrawals are returned to the same payment method used for deposit whenever possible. Minimum withdrawal amounts and processing times vary by payment method—typically ranging from instant to 24 hours for local bank transfers. We reserve the right to request additional verification documents before processing large withdrawals exceeding Rp 10,000,000.
unagi4 operates in compliance with international Anti-Money Laundering standards. All deposits must be wagered at least once before withdrawal is permitted (e.g., if you deposit Rp 500,000, you must place at least Rp 500,000 in total bets before withdrawing, regardless of win/loss outcomes). Deposits and withdrawals that appear to be used purely for money transfer purposes without genuine gaming activity will be flagged for investigation and may result in account suspension and reporting to relevant authorities.
All transactions on unagi4 are conducted in Indonesian Rupiah (IDR/Rp). If your payment method operates in a different currency, your bank or payment provider will apply conversion rates and may charge foreign exchange fees—these are beyond our control and are your responsibility.
At unagi4, we pride ourselves on industry-leading withdrawal speeds. Verified accounts with standard withdrawal requests receive their funds within 5 minutes during banking hours. We understand that when you win, you want your money fast—and we deliver on that promise consistently.
Bonuses and promotions offered by unagi4 are subject to specific terms and conditions that are published alongside each offer. Not all players are automatically eligible for all bonuses—eligibility may depend on account status, deposit history, geographic location, or participation in previous promotions. We reserve the right to exclude players from bonus offers at our discretion, particularly in cases of suspected bonus abuse.
Most bonuses carry wagering requirements (also called turnover or rollover requirements) that must be met before bonus winnings can be withdrawn. Wagering requirements are expressed as a multiple of the bonus amount (e.g., 30x wagering on a Rp 100,000 bonus requires Rp 3,000,000 in total bets). Different games contribute differently toward wagering: slots typically contribute 100%, table games may contribute 10-20%, and some games may be excluded entirely. Full contribution rates are published in each bonus's terms.
Bonuses and associated wagering requirements must be completed within a specified timeframe, typically 30 days from the date of bonus credit. If wagering requirements are not met within this period, the bonus and any associated winnings will be forfeited, and only your original deposit (if any) will remain in your account. Time limits are clearly stated in each bonus offer.
While playing with an active bonus, maximum bet limits apply to prevent bonus abuse. Typically, the maximum bet allowed is Rp 50,000 per spin/hand/round, though this may vary by promotion. Exceeding the maximum bet limit while a bonus is active may result in forfeiture of the bonus and any winnings derived from it. Always check the specific bonus terms before playing.
unagi4 strictly prohibits bonus abuse, including but not limited to: creating multiple accounts to claim the same bonus repeatedly, coordinating with other players to manipulate bonus outcomes, betting patterns designed solely to meet wagering requirements with minimal risk (e.g., betting on both red and black in roulette simultaneously), or any other strategy that undermines the intended purpose of the promotion. Detected bonus abuse will result in immediate account closure and forfeiture of all balances.
All games offered on unagi4 use certified Random Number Generators (RNG) that have been independently tested and audited to ensure fair and unpredictable outcomes. RTP (Return to Player) percentages are published transparently for each game and represent the theoretical long-term payout rate. Individual session results will vary significantly due to variance—short-term wins and losses are normal and do not indicate manipulation.
Sports betting markets on unagi4 cover football (BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League, World Cup), badminton, basketball, e-sports, and other sports popular in Indonesia. Bet types include 1X2, Asian handicap (voor bola—particularly popular in Indonesia), Over/Under, Both Teams to Score (BTTS), correct score, and mix parlay (accumulator bets combining multiple selections). All bets are settled according to official results as determined by the relevant sports governing body. In cases of match postponement, cancellation, or abandonment, specific settlement rules apply as outlined in our detailed sportsbook rules.
Live in-play betting allows you to place wagers after an event has started, with odds updating in real-time based on game flow. Our cashout feature enables you to settle bets before the event concludes, either locking in profit when your bet is winning or cutting losses when it's losing. Cashout values are calculated dynamically based on current odds and may not always be available depending on game situation.
In the rare event of a technical malfunction, game error, or software bug that affects game outcomes, unagi4 reserves the right to void affected bets and return stakes to players. If a malfunction causes incorrect payouts, we will correct the error and adjust account balances accordingly—whether in favor of the player or the house. Players must report suspected malfunctions to customer support immediately.
If you experience a disconnection during gameplay (internet connection loss, browser crash, device shutdown), your active bets and game rounds will continue to completion according to the game rules. For slots and casino games, disconnected rounds are completed automatically and results stored—you can view outcomes in your game history upon reconnecting. For live dealer games, your current hand/round will play out according to standard rules (e.g., if you were dealt cards in blackjack, you'll be stood automatically).
The following activities are strictly prohibited on unagi4 and constitute material breaches of these Terms & Conditions:
Engaging in any prohibited activity will result in immediate account suspension, thorough investigation, and potential permanent account closure with forfeiture of all balances. We reserve the right to report serious violations to relevant authorities.
unagi4 employs sophisticated fraud detection systems that monitor betting patterns, account activity, and transaction behavior to identify suspicious activity. Our security team investigates all flagged accounts thoroughly and takes appropriate action to protect the integrity of our platform and the interests of honest players.
While unagi4 strives to maintain 24/7 service availability, we cannot guarantee uninterrupted access. Our services may be temporarily unavailable due to scheduled maintenance, technical issues, internet connectivity problems, or circumstances beyond our control. We are not liable for any losses resulting from service interruptions, provided we have taken reasonable steps to minimize downtime and notify users in advance where possible.
unagi4 hosts games and content from third-party providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, etc.). While we carefully select reputable partners, we are not responsible for errors, malfunctions, or disputes arising from third-party game content. Players should direct game-specific technical issues to our customer support, who will liaise with providers on your behalf.
Gambling inherently involves risk of financial loss. unagi4 is not responsible for losses incurred through normal gameplay, poor betting decisions, or failure to understand game rules and odds. All games carry a house edge (the casino's mathematical advantage), and while individual players can and do win, the house edge ensures the platform remains profitable over time. Never bet more than you can afford to lose, and utilize our responsible gaming tools to maintain control.
Our website may contain links to third-party websites or resources for informational purposes. unagi4 is not responsible for the content, availability, or accuracy of external sites, and linking does not constitute endorsement. Use external resources at your own risk and discretion.
To the fullest extent permitted by applicable law, unagi4's total aggregate liability to you for any claims arising from your use of our services shall not exceed the total amount you have deposited into your account during the six months immediately preceding the event giving rise to the claim. This limitation applies regardless of the legal theory upon which the claim is based.
You may request voluntary account closure at any time by contacting customer support. We will process closure requests within 24 hours. Before closing your account, you must withdraw any remaining balance. Once an account is closed voluntarily, you may request reopening after a minimum cooling-off period of 7 days, subject to our approval and reverification of your identity.
If you feel your gambling is becoming problematic, you can request self-exclusion for periods of 1 month, 3 months, 6 months, or permanent self-exclusion. During the self-exclusion period, you will be unable to log in, deposit, or place bets. Self-exclusion cannot be reversed before the chosen period expires—requests for early reinstatement will be refused. We strongly encourage anyone concerned about their gambling to utilize this tool. For more information, visit our dedicated Responsible Gaming page.
unagi4 reserves the right to close your account immediately without prior notice if you breach these Terms & Conditions, engage in prohibited activities, provide false information, or if we determine in our sole discretion that your continued use of our services is harmful to our business or other users. In cases of involuntary closure due to rule violations, all balances may be forfeited. In cases of involuntary closure for administrative reasons unrelated to misconduct, your balance will be returned minus any pending wagering requirements.
Accounts with no login activity for 12 consecutive months are classified as inactive. We may charge a monthly maintenance fee of Rp 50,000 on inactive accounts to cover administrative costs. If your account balance falls to zero due to inactivity fees, the account may be permanently closed. To avoid inactivity fees, simply log in at least once every 12 months—no deposit or wagering is required.
These Terms & Conditions are governed by and construed in accordance with international gaming law and the laws of the jurisdiction in which unagi4 is licensed. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. Users in Indonesia acknowledge that online gambling operates in a legally ambiguous area, and the Public Gambling Act of 1867 predates internet technology. By using unagi4, you confirm you are acting legally under your personal interpretation of applicable law and assume all responsibility for compliance.
In the event of a dispute arising from your use of unagi4 services, you agree to first attempt resolution through our internal customer support channels. Contact support with a detailed explanation of your complaint, including account information, transaction IDs, and any relevant documentation. Our support team will investigate and respond within 48 hours. If the initial response does not resolve the dispute, you may escalate to our senior management team for further review. We are committed to fair and transparent dispute resolution and will work diligently to find equitable solutions.
If disputes cannot be resolved through internal channels, both parties agree to submit to binding arbitration under the rules of the licensing jurisdiction's recognized arbitration body. Arbitration proceedings will be conducted in English, and the arbitrator's decision will be final and binding on both parties. Each party will bear its own costs of arbitration, and the arbitrator may not award punitive damages.
You agree that any dispute with unagi4 will be resolved on an individual basis and not as part of a class action, consolidated action, or representative action. You waive any right to participate in class-action lawsuits or class-wide arbitration against unagi4.
unagi4 reserves the right to modify, amend, or update these Terms & Conditions at any time to reflect changes in our services, legal requirements, or operational practices. When material changes are made, we will notify users via email to the address on file and/or through a prominent notice on our website. The "Last Updated" date at the bottom of this document reflects when changes were last made. Your continued use of unagi4 services after the effective date of any amendments constitutes your acceptance of the revised terms. If you do not agree with the amended terms, you must stop using our services and close your account.
If you have questions, concerns, or feedback regarding these Terms & Conditions or any aspect of unagi4 services, our customer support team is available to assist you 24 hours a day, 7 days a week.
Email Support: [email protected]
Live Chat: Available 24/7 through the website (average response time under 2 minutes)
Response Time: We aim to respond to all inquiries within 24 hours, typically much faster.
For comprehensive information about our policies, please also review our Privacy Policy, Responsible Gaming page, and Frequently Asked Questions.
At unagi4, we are committed to transparency, fairness, and ethical operations. While these Terms & Conditions protect both your rights and ours, we will always strive to resolve issues fairly and in good faith. If you ever feel we have not lived up to our standards, please contact our management team directly—your feedback helps us improve and maintain the trust of our community.
Last Updated: January 2026
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